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S spletno trgovino Trgovina Jana (v nadaljevanju tudi » trgovina«) upravlja podjetje Jana invest d.o.o., Kolodvorska cesta 16a, 1330 Kočevje, matična številka: 6156495000, davčna številka: SI378350025, ki je tudi ponudnik storitev e-poslovanja (v nadaljevanju tudi prodajalec ali Trgovina Jana.

Splošni pogoji poslovanja določajo delovanje spletne trgovine Trgovina Jana, pravice in obveznosti uporabnika in trgovine ter urejajo poslovni odnos med Trgovina Jana in kupcem. Splošni pogoji poslovanja urejajo tudi posamezna pravila nakupa na prevzemnih mestih družbe Jana invest d.o.o.

Kupca zavezujejo splošni pogoji, ki so veljavni v trenutku nakupa (oddaje spletnega naročila). Uporabnik je ob oddaji naročila vsakič posebej opozorjen na splošne pogoje poslovanja in z oddajo naročila potrdi svojo seznanjenost z njimi. 

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Z enkratnim vpisom v spletno trgovino Trgovina Jana prek elektronske pošte postane obiskovalec gost Trgovina Jana, s potrjeno registracijo v spletno trgovino Trgovina Jana pa postane član Trgovina Jana. Tako gost kot član Trgovina Jana (v nadaljevanju tudi uporabnik) pridobita pravico do nakupa v spletni trgovini Trgovina Jana. Obiskovalec lahko registracijo za člana Trgovina Jana opravi preko spleta. Registracija je možna tudi med postopkom nakupa. Če želi uporabnik kadarkoli kasneje svoj naslov elektronske pošte zamenjati z drugim, mora zahtevek za to poslati na info@jjana.si. Sprememba elektronskega naslova bo izvedena isti ali najkasneje naslednji delovni dan, o tem pa bo uporabnik obveščen prek elektronske pošte.